kc44 Privacy Policy
Your personal information is very important to us. In this policy we describe how kc44 collects, uses and protects your information.
Introduction and Scope
kc44 (referred to hereinafter as "we", "us" or "the platform") is an online gaming and betting service provider, operated through the website kc44.cam for users in Bangladesh. This privacy policy describes in detail our practices regarding your personal information when you visit our website and use our services.
By using our platform you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
What Information We Collect
kc44 collects the following types of information:
2.1 Registration and Identity Verification Information
- Full name, username and date of birth
- Valid email address and mobile number
- National ID card or passport details (for age verification)
- Bank or mobile banking information (such as bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system and screen resolution
- Data obtained from cookies and similar tracking technologies
- Platform access time, session duration and pages visited
2.3 Transaction and Gaming Information
- Deposit and withdrawal history
- Bet, gaming session and result information
- Bonus and promotion related activity
- Records of communication with customer support
Purpose of Data Collection
We use your information for the following legitimate purposes:
3.1 Account Management and Service Delivery
Your information is used to create, verify and manage your account. This includes providing login access, processing transactions, awarding bonuses and managing VIP membership.
3.2 Identity Verification and Age Confirmation
kc44 provides services only to those aged 21 and above. For this reason, age verification is mandatory at registration. Identity documents submitted are used solely for age and identity confirmation.
3.3 Security and Fraud Prevention
Information is analysed to prevent unauthorised access, fraud, money laundering and other illegal activities. This is essential for the protection of your account and funds.
3.4 Customer Service Improvement
Our 24/7 Bengali live chat support team can access the necessary information to resolve your issues quickly. Keeping a history of communications helps improve service quality.
3.5 Meeting Legal Obligations
In compliance with applicable laws and regulations, it may be legally required to retain certain information for a specified period.
Data Sharing and Disclosure
kc44 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary transaction information is shared with mobile banking service providers such as bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. This information is used solely to carry out the specific transaction.
4.2 Technology Service Providers
We work with various technology service providers to operate our platform. These partner organisations operate under strict confidentiality agreements and may not use your information for any additional purpose.
4.3 Legal Authorities
If information must be provided on the basis of a court order, government directive or legal requirement, kc44 will comply with that obligation. In such cases we will provide only the information required, within the limits of applicable law.
4.4 Business Transfers
In the event of a merger, acquisition or asset sale, your information may be transferred. We will notify you in advance in such circumstances.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Necessary for the core functioning of the platform. Used to maintain login sessions and security.
- Functionality cookies: Help remember your preferences and settings.
- Analytics cookies: Help monitor platform usage and improve services.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, please note that disabling cookies may prevent some platform features from working correctly.
Data Security Measures
kc44 adopts industry-standard technical and organisational measures to protect your information:
6.1 Encryption and Network Security
- All data exchanged between the website and servers is secured through SSL/TLS encryption
- Stored sensitive information is kept in an encrypted state
- Firewall and intrusion detection systems are active at all times
6.2 Access Controls
- Only authorised staff may access user information on a need-to-know basis
- All access is logged and reviewed regularly
- Staff operate under strict confidentiality agreements
6.3 Regular Security Assessments
The security of our systems is assessed regularly and any vulnerabilities identified are resolved promptly. Data protection is one of our highest priorities.
Data Retention Period
We retain your information only for as long as is necessary and legally permitted:
- All account information is retained for as long as the account remains active.
- Even after an account is closed, certain information must be retained for a specified period due to legal obligations.
- Transaction records are retained for financial reporting and dispute resolution.
- After the specified period, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You have the right to know what information we hold about you. Upon request to the support team, we will provide you with a copy of your information.
8.2 Right to Correction
If any of your information is incorrect, you may contact us to request a correction. We will make the necessary corrections as soon as possible.
8.3 Right to Close Your Account
You may request to close your account at any time. Once the account is closed, your information will not be processed for any purpose other than legal obligations.
8.4 Right to Withdraw from Marketing Communications
You may opt out of promotional emails and communications at any time. However, sending important service-related notifications remains part of our responsibility.
Protection of Minors
kc44 is a platform operated exclusively for adults. Only those aged 21 and above may register and participate on this platform.
We do not knowingly collect information from minors. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Third-Party Links and Services
Our platform includes software from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others. These third-party services have their own privacy policies and kc44 is not responsible for their data collection practices.
We recommend that you familiarise yourself with the privacy policies of these third parties.
Changes to the Policy
kc44 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Updating the date at the top of the policy on the website
- Sending a notification to your registered email
- Displaying a relevant notification when you log in to the platform
Continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact us:
Contact Methods
We generally respond to all requests in a timely manner. Privacy matters are among our highest priorities.